REMOTE SERVICES
(a) General Services: Mojotec Technical Support will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) Your Responsibility: You understand and agree that prior to contacting or allowing Mojotec Technical Support to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Mojotec Technical Support shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: MOJOTEC TECHNICAL SUPPORT RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY MOJOTEC TECHNICAL SUPPORT.
(b) FORCE MAJEURE: If Mojotec Technical Support’s ability to render remote services is impaired by you or circumstances beyond the control of Mojotec Technical Support, Mojotec Technical Support may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Mojotec Technical Support’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release Mojotec Technical Support from liability for any indirect, incidental, special, or consequential damages. MOJOTEC TECHNICAL SUPPORT IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
SERVICE WARRANTY
If you are not satisfied with remote services received from Mojotec Technical Support, please call (615) 525-9953 for resolution. We warrant our remote services for 14 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by Mojotec Technical Support and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
PRIVACY POLICY
For information about the collection and use of your information, please refer to Mojotec Technical Support’s Privacy Policy, which is available at www.mojotec.net or by contacting Mojotec Technical Support at (615) 525-9953.
LAST UPDATED: May 19, 2009
IMPORTANT NOTICE: These terms of service apply to services ("Pay for Support" and "In-Home Service") ordered from Mojotec Technical Support by phone at (615) 525-9953, by email at support@mojotec.net, or online at www.mojotec.net.
PAY FOR SUPPORT
(a) Services: Mojotec Technical Support will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before Mojotec Technical Support performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that Mojotec Technical Support shall not be responsible under any circumstance for any loss or corruption of data and/or software
IN-HOME COMPUTER SERVICE
SCHEDULING
Standard service hours are Monday — Friday 9 A.M. to 7 P.M., Saturday 10 A.M. to 5 P.M. Additional charges may apply for rapid response or service outside of standard hours.
SERVICE AREA
Mojotec Technical Support sets the Service Area for each city and location. If a location lies beyond Mojotec Technical Support’s standard Service Area, additional travel charges may apply. To determine if your location is within a Mojotec Technical Support standard Service Area, inquire by phone at (615) 525-9953, by email at support@mojotec.net, or online at www.mojotec.net.
ADDITIONAL SERVICES
These are available only to customers who have already purchased one on-site service and must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.
INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the Mojotec Technical Support technician arrives, services will be denied and a cancellation charge may be assessed.
RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the Mojotec Technical Support technician arrives. Mojotec Technical Support and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
ACCESS
The Mojotec Technical Support technician must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the Mojotec Technical Support technician determines that these conditions have not been met, services will be denied and a cancellation charge may be assessed.
RESPONSIBILITY
Mojotec Technical Support technicians will not be held responsible for moving any furniture or valuables. Mojotec Technical Support technicians will not, under any circumstances, move, alter or install electrical outlets. It is recommended to have necessary electrical work performed prior to installation service.
Someone at least 18 years of age must be present at all times on the day of installation to approve all work completed.
Installations do not include any parts or accessories (for example, wire, cable, speaker mounts or similar parts), except as specifically set forth on the detail page for the applicable installation service.
Mojotec Technical Support cannot warrant that installations involving lath and plaster walls will not result in cracks on the wall. Mojotec Technical Support will do everything in our power to eliminate the possibility, but due to the nature of that type of construction, Mojotec Technical Support will not be responsible for any resulting damage to your wall.
SERVICE LIMITATIONS
Mojotec Technical Support and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by Mojotec Technical Support and/or its third-party service provider.
If Mojotec Technical Support and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of Mojotec Technical Support and/or its third-party service provider, Mojotec Technical Support and/or its third-party service provider may choose not to provide services.
Under no circumstances shall Mojotec Technical Support, and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Mojotec Technical Support and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
Mojotec Technical Support shall not be liable for any failure or delay in performance due to any cause beyond its control. If Mojotec Technical Support’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of Mojotec Technical Support, Mojotec Technical Support may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, Mojotec Technical Support shall not be responsible for repairing any damage or changes made to your residence.
By signing the form on the opposite side of this page, you agree to release and hold harmless Mojotec Technical Support, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Mojotec Technical Support. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of Mojotec Technical Support and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.
To change your order: You must contact Mojotec Technical Support at (615) 525-9953.
To cancel your order: You must contact Mojotec Technical Support at (615) 525-9953 at least 2 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.
If you are not satisfied with your service: You must contact Mojotec Technical Support at (615) 525-9953 for resolution. We stand behind our Pay-for-Support services for 5 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.
Call (615) 525-9953 now to make an appointment or email support@mojotec.net.
